Social Listening Sentiment Analysis

This feature is available for Enterprise and Business users.

Sentiment analysis is an advanced text classification tool that uses machine learning to identify the underlying sentiment in your audience’s messages and comments. It categorizes their reactions into Positive, Negative, Neutral, or Mixed.

1. Navigate to Social listening.
   
   
2. In Social Listening, you will be able to see Positive, Negative, Neutral, or Mixed sentimental analysis for both Twitter and Instagram tweets and posts.